Getting started

We love to help

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To kick start your work, we recommend that you contact our support to help you get started. We stand by to assist with any enquires you might have and would love to take you on a tour through all the features we have to offer. I hope you´ll give us a ring. You can also check out our quick guide below.

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File technical specification

  1. 1 Create a user login

    When

    Once, before your first login.

    Why

    So you can track your actions in Adtoox. The login also secures that no one unauthorized is able to view your projects.

    Where

    Click Login and then Create new user login.

    picture at support contact

    Need help creating your user login?

    I would love to help. Creating a login only takes about a minute. Free of charge of course. Maybe I could help you setting up your customer account as well?

    Pille Raig

    Client Relations Manager

    Contact support
  2. 2 Create a customer account

    When

    Once, before placing your first order.

    Why

    All uploaded files are logged and stored towards a customer account. The account also specifies your invoice address.

    Where

    Login and then go to: My Account - Create Customer Account

    picture at support contact

    Need help creating a customer account?

    I would love to help. Creating a customer account only takes about three minutes. Free of charge of course. Maybe I could help you placing your first order as well?

    Malin Blomgren

    Client Relations Executive

    Contact support
  3. 3 Place your order

    When

    Each time you want a new ad to be uploaded.

    Why

    You need to place an order before upload. When placing your order you specify the relevant details (e.g. advertiser, brand, broadcasters etc.). By that means you ensure that your ad is fetched and properly handled once delivered to the broadcasters/publishers.

    Where

    Login and then click: Place New Order For Upload.

    picture at support contact

    Need help placing the order?

    I would love to help. Placing an order only takes about thirty seconds. Free of charge of course (we only charge for successful deliveries). Will you be doing the upload yourself or do you want to send out a delivery request?

    Belinda Rodriguez

    Client Relations Executive

    Contact support
  4. (OPTIONAL) Request someone else to upload

    When

    When (if) you want to order someone else to upload the files.

    Why

    Only if you want to order someone else to upload the files. The upload request (email) contains all info and access needed for proper upload. Hence, your recipient can (if needed) forward the request to any other person he/she intends to hold responsible for the upload.

    Where

    Login and then go to: Place & Edit Orders - Send Upload Requests.

    picture at support contact

    Need help sending the upload request?

    I would love to help. Sending an upload request only takes about five seconds. Free of charge of course (we only charge for successful uploads). Please be aware that you don´t have to send an upload request. It is very useful though if you intend to request someone else to upload. Let us know if you want us to contact that person for guidance.

    Lovisa Gadd

    Client Relations Executive

    Contact support
  5. 4 Upload the ad

    When

    At latest usually (varies between broadcasters) three to five working days prior to first airdate. Adtoox always show your upload deadline.

    Why

    Only one upload/file needed, irrespective of the number of broadcasters used in the campaign. Your files will be quality assured and made available to all selected broadcasters/publishers within usually ten minutes. Please ensure that your files comply with the file technical specification. Rejected copies are managed free of charge.

    Where

    Login and then go to: Upload - Upload Application.

    picture at support contact

    Need help uploading the ad?

    I would love to help. I could show you some cool features in our new upload application. What about a free of charge transcoding software that creates your broadcast file, including slate and black frames automatically. Or maybe you want to discuss audio or luma levels? I am just a call away.

    Daniel Velasquez

    Client Relations Executive

    Contact support
  6. 5 Trace orders in your personal media archive

    When

    When needed.

    Why

    When using Adtoox you can easily follow the progress of your ad online. Our status bar enables you to track the entire process - from placing your order until the final controls performed by each broadcaster. You can also play/download ads already delivered.

    Where

    Login and then go to: Track & View - Track Upload Status.

    picture at support contact

    Need help tracing your ad after upload?

    I would love to help. We store all actions in Adtoox. I can show you how you get a quick status overview of all ads, but also how you can find specific details throughout the entire process. Or maybe you just want to download a viewing copy?

    Solvejg Berntzon

    Client Relations Executive

    Contact support